How do I enter FirstOntario Centre, FirstOntario Concert Hall and The Studio?

To enter the FirstOntario Centre, our main entrance and box office is off of Bay Street. For some events, an additional entrance can be found off of York Street.

The entrance to FirstOntario Concert Hall (formerly Hamilton Place)  is located off of Summers Lane at the corner of Main Street East and Summers Lane.

The entrance to The Studio is located off of Summers Lane beside the Hamilton Convention Centre.


Are there ATMS within the building?

Yes we have ATMS located throughout all of our venues. All of our concession stands accept debit and credit at point of sale.

Where do I go in the building if I need assistance?

You can receive assistance by contacting any member of our Event Staff (usher/ticket taker) at any of our venues. At FirstOntario Centre we have a Guest Relations desk located by Section 115 for all your questions and concerns.

How old must children be to attend an event without being accompanied by an adult?

Children 13 years of age and under MUST be accompanied by a guardian 16 years or older when attending all events.

Can I bring my camera to Core Entertainment events?

Camera policies are subject to change for each event and are dictated by the artist/artist management. Please see our policies page for our standard camera policy.

What time to doors open to the public for each event?

Typically doors open 1 hour prior to each event. Please be sure to check out the event page on our website to ensure you know the correct time.  

Can I smoke when attending Core Entertainment events?

You are not allowed to smoke inside any of our buildings, however we provide designated smoking areas at all of our venues. A re-entry system is available for smokers during all events across from Section 101 at FirstOntario Centre, on the Mezzanine level of FirstOntario Concert Hall, and at the Front Doors of The Studio. These locations are subject to change and our friendly staff will be more than happy to give you directions to any of these locations.

At what age do I need to purchase my child a ticket?

Children under the age of two years old, do not require a ticket (unless otherwise stated) but must sit on a guardian’s lap. Please check the show information on ticketmaster and the event page on our website to get specific ticketing details for children.

Group Sales Questions

Please follow this link for any and all Group Sales related questions


Where can I subscribe to your e-newsletter?

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Why am I getting emails for Core Entertainment?

You are receiving this email because your email address was used for a ticket purchase or through our website and you have signed up to receive exclusive pre-sale opportunities, discount offers, and show announcements. 


To unsubscribe from all email communications or update preferences, go here.

Why are my photos being taken?

Events and happenings at any one of our Core Entertainment venues are photographed and videotaped for future promotional use by employees of OVG360 to be used in print, television, radio, etc. Events are photographed and videotaped to be used by OVG360 employees in real-time on social media sites, CoreEntertainment.ca, reports, and other publications. Please note when entering the building you may be photographed or videotaped. 

Do You Have Phone Charging Stations?

In partnership with Brick, guests can now rent a charger from one of the following locations at the FirstOntario Centre and FirstOntario Concert Hall to get their mobile devices back up to 100% battery life.

Renting a charger is simple; follow the directions at one of the units.

Brick units can be found at:

FirstOntario Centre 

  • Main concourse at the top of Bay St. stairs/escalators (next to Pepsi stand) 
  • Main concourse at the top of Bay St. stairs/escalators (next to Pizza stand)
  • FirstOntario Insurance Brokers Box Office lobby

FirstOntario Concert Hall 

  • Main lobby next to the Guest Services Desk. 

To learn more about Brick chargers, visit their website.