For Accessible Seating options please visit www.ticketmaster.ca. Accessible seating is now available for purchase through Ticketmaster.
Guests can access FirstOntario Centre through the Box Office located on Bay Street. Access to FirstOntario Concert Hall is through our main entrance on Summers Lane. The Studio at FirstOntario Concert Hall can be accessed through our main entrance on Summers Lane.
Information can be made in an accessible format upon request
Guests can access FirstOntario Centre through the Box Office located on Bay Street. Access to FirstOntario Concert Hall (formally Hamilton Place) is through our main entrance on Summers Lane. The Studio can be accessed through our main entrance on Summers Lane.
Elevators and Escalators
Please be aware that level 100 and level 200 seating sections are not wheelchair accessible. Accessible seating is available on the concourse level (top of level 100) and can be accessed via elevator and/or escalator.
FirstOntario Concert Hall
Please be aware that the orchestra, first and secondary balcony seating sections are not wheelchair assessible. Accessible seating is available on the mezzanine level of FirstOntario Concert Hall and can be accessed via the elevator and/or ramp.
The Studio does not require elevators or escalators to access venue
All service animals are welcome at all of our venues with proper documentation. Please notify your ticket taker at time of purchase if an aisle seat is required for your service animal.
Hearing Assist Devices are available free of charge at our Guest Relations desk located by Aisle 37 in FirstOntario Centre. Hearing Assist Devices can be located at coat check at FirstOntario Concert Hall (formally Hamilton Place). We regret to inform you that Hearing Assist Devices are not available for Studio events. You will be asked to leave your credit card or photo identification as a deposit.
If you require a wheelchair escort or further assistance, please speak to a member of our Event Staff upon your arrival. Visit our Guest Relations desk at Aisle 37 to speak with an Event Services Supervisor that would be happy to assist you.