Privacy Act

Our Privacy Promise

Core Entertainment recognizes the importance of your privacy and the sensitivity of your personal information. We are committed to protecting any personal information we receive from you. This Privacy Policy outlines how we collect, manage and use your personal information and safeguard your privacy. The policy is designed to be compliant with the Personal Information Protection and Electronic Documents Act (“PIPEDA”), a federal law that governs the collection, use and disclosure of personal information by private sector organizations. This Privacy Policy is subject to, and incorporates by reference, the various Terms of Use governing the use of our associated Web Sites (“Sites”).

*The venues are operated by The City of Hamilton. Ticketmaster sells tickets for hockey games and other events at FirstOntario Centre, FirstOntario Concert Hall (formally Hamilton Place) and The Studio on behalf of the City of Hamilton and for other event providers. In this policy, “we”, “our” and “us” refers to Core Entertainment and Ticketmaster.”

This policy will govern the use, collection and disclosure of your personal information and will be posted on our sites.

We sell tickets on behalf of promoters, bands, teams and other third-party promoters (the “Event Providers”). When you purchase tickets for an event relating to an Event Provider, your information may be shared with the Event Provider so that they can communicate with you about the event. The Event Providers are not subject to our privacy policy which means that they may use your information for purposes other than contacting you about the event that you will be attending. We suggest that you review the respective privacy policies of the Event Providers, or contact the Event Providers directly to learn more about their privacy practices.



Effective Date: April 13, 2017

This Privacy Policy explains the types of information that Comcast Spectacor, L.P. and its subsidiaries, including, without limitation, Philadelphia Flyers, L.P., Spectra, Spectra Venue Management, Spectra Food Services & Hospitality and Spectra Partnerships (“Comcast Spectacor,” “we” or “us”) collects, as well as our policies and practices regarding the use and disclosure of that information through the web pages, mobile applications, and other interactive features that display this policy (collectively, our “Platform”).

By using the Platform, you consent to the practices described in this Privacy Policy. If you have any questions about the Policy, please contact us at [email protected] or as set out under “Contact Us” below.

1. Information We Collect
Information You Give Us.
When you interact with our Platform, you may choose to provide information that could reasonably be used to identify you specifically (“Personal Information”), such as your contact information (e.g., name, e-mail address, postal address, and telephone number), and credit card number. You may also choose to provide information that is demographic, aggregated, or does not otherwise identify you specifically (“Non-Personal Information”), such as your gender, ZIP/postal code, or other information when that information is not used with Personal Information.

Information We Automatically Collect or Receive When You Use Our Platform.
Whenever you interact with our Platform, we as well as any of our third-party advertisers and/or service providers, may use a variety of technologies that automatically or passively collect information about how the Platforms are accessed and used (“Usage Information”). Usage Information may include, among other things:
• Your browser type and operating system;
• Your geographic location (if you consent to that) (for example, when you check-in or walk-in to a location); which may be collected using various technologies such as Wi-Fi, GPS or Bluetooth, while you are actively using the Platform and/ or while the Platform is running in the background of your Device;
• Sites you visited before and after visiting the Platform;
• Pages you view and links you click on within the Platform; and
• Information about your interactions with e-mail messages sent by us, such as the links clicked on and whether the messages were opened or forwarded.

Usage Information does not typically identify you (and thus we treat it as Non-Personal Information), but if we associate it with you as a specific and identifiable person, we will treat it as Personal Information.

Device Identifiers
In the course of collecting Usage Information, we may also automatically collect your IP address, Wi-Fi MAC address, Bluetooth MAC address, or other unique identifier (“Device Identifier”) for the computer, mobile device, Wi-Fi card, technology or other device (collectively, “Device”) you use to access the Platform.

A Device Identifier could also be a randomly-generated group of numbers and letters that is automatically assigned to your Device when you access a website or its servers.

When you visit the Platform, we may collect your Device Identifier. A Device Identifier does not typically identify you, but if we associate it with you as a specific and identifiable person, we will treat it as Personal Information.

Cookies and Similar Technologies.
We may use cookies, pixel tags, and similar technologies to automatically collect this information. Cookies are small bits of information that are stored by your Device’s web browser. Pixel tags are very small images or small pieces of data embedded in images, also known as “web beacons” or “clear GIFs,” that can recognize cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your Device.

We may allow third parties to place and read their own cookies, web beacons, and similar technologies to collect information through the Platform. For example, our third-party service providers may use these technologies to collect information that helps us with traffic measurement, research, and analytics.

By using the Platform, you consent to our use of cookies and similar technologies. Depending on the configuration options offered by the operating system, web browser, and other software on your Device, you may be able to decide if and how your Device will accept a cookie by configuring your preferences or options in your Device or web browser. If you choose to refuse, disable, or delete these technologies, some of the functionality of the Platform may no longer be available to you.

You can also learn more about cookies by visiting, which includes additional, useful information on cookies and how to block cookies using different types of web browsers. For more information on advertising using cookies and how to opt-out of advertising cookies specifically, please see Targeted Advertising below.

Location-Based Services and Related Technologies.
We may use additional methods to collect information about you when you are physically visiting one of our events or venues, based on presence location data gleaned from a mobile Device you have registered with us.

The Platform may use geolocation and location presence awareness technology and functionality that is intended to make the Platform useful at the particular location it is being used. For example, the Platform may offer event-specific promotions, content and services based on your presence at a particular event. To offer those benefits, we must of course be able to determine that the Platform is being used in a particular venue. To do that, we may use your Device’s GPS capabilities, or the signal of our BLE presence technology devices (or another geolocation or presence technology) which are located in various locations. Those devices and technologies broadcast signals that can be received by a mobile Device on which the Platform is used or installed. When the mobile Device receives such geolocation signals, if consent has been provided to receive notifications or messages from the Platform, we may send you a message or other information through the Platform.

Information From Other Sources.
We may receive additional information about you from other sources and may combine that information with the other information we collect or receive about you. For example:
• The Platform may enable you to sign in using your username or other identifier from another Internet service, such as Google or Facebook. This other Internet service will authenticate your identity and provide you the option to share certain information with us, such as your name or email address;
• We may receive information from you off-line, such as when you visit Comcast Spectacor facilities or participate in Comcast Spectacor-sponsored events;
• We may receive information about you from our “affiliates,” which are entities that are legally part of the same group of companies that Comcast Spectacor is part of, or that become part of that group;
• If you are on another website and you opt-in to receive information from Comcast Spectacor, that website will forward to us your e-mail address and other information about you so that we may contact you as requested; and
• We may receive information from third-party partners and service providers, including partners and service providers that provide us information that is publicly or commercially available.

We may match the information we collect about you through the Platforms with information collected from such third parties in order to enhance our ability to serve you, to tailor our content to you and/or to offer you opportunities to purchase products or services that we believe may be of interest to you.

2. How We Use the Information We Collect or Receive
We may use the information we collect and receive for the following general purposes:
• Provide you with the products, promotions, services, newsletters, and information you request and respond to correspondence that we receive from you;
• Complete a transaction related to a purchase of products or services through the Platform or conduct another transaction you request;
• Compile demographic statistics about our users;
• Provide you with information and advertisements about our own and third-party products or services;
• Contact you via email and otherwise about products, services, and events that we think might be of interest to you;
• Contact you with surveys, legal notices, and other information that may be relevant to your use of the Platform;
• Maintain or administer the Platform, perform business analyses, or for other internal purposes to improve the quality of our business, the Platform, and other products and services we offer;
• Publish comments, images, video submissions and other information posted in our interactive online features; and
• As otherwise described to you at the point of collection or pursuant to your consent or as otherwise permitted or required by applicable law.

3. How We Share the Information We Collect and Receive
We are committed to maintaining your trust, and we want you to understand how we may share the information we collect.
• Service Providers. We may share your information with third party service providers that perform certain functions or services on our behalf, such as to host the Platform, manage databases, host a store or other e-commerce platform, sweepstakes or promotion, perform analyses, or send communications for us.

• Select Business Partners. We may share your information with select business partners so that they can provide you with special offers and promotional materials that may be of interest to you. However, Comcast Spectacor is not responsible for the privacy practices of these business partners, which may use your information for their own purposes.

• Our Clients. When Spectra Venue Management has been engaged by a client to operate a web site associated with that client’s venue, Comcast Spectacor may share your information with the applicable client in connection with the services provided by Spectra for that client. If Spectra Venue Management is no longer engaged by the applicable client, Comcast Spectacor will no longer share your information with that client or otherwise make use of your information for the benefit of that client.

• Other Parties When Required By Law or as Necessary to Protect the Platform. We may disclose your information to third parties in order to protect the legal rights, safety, and security of Comcast Spectacor, our member organizations and the users of our Platform; enforce our Terms of Use; prevent fraud (or for risk management purposes); and comply with or respond to law enforcement or legal process or a request for cooperation by a government or other entity, whether or not legally required.

• In Connection With a Reorganization or Transfer of Assets. If we sell all or part of our business, or make a sale or transfer of assets, or are otherwise involved in a merger or business transfer, or in the event of bankruptcy, we may transfer your information to one or more third parties as part of that transaction.

• Other Parties With Your Consent. We may share information about you with third parties when you consent to such sharing, including when you post information to a user profile or a public area of the Platform, such as a chat room, forum, blog, or other community tool.

• Aggregate Information. We may disclose to third parties information that does not describe or identify individual users, such as aggregate website usage data or demographic reports.

4. Your Choices
You have a number of choices about how we handle information we collect or receive about you.

• Your Choice Not to Share Your Information or Receive Promotional Messages. You may always direct us not to share your Personal Information with third parties (other than our service providers), not to use your Personal Information to provide you with promotional information or offers, or newsletters, emails or other communications by: (i) sending us an email at [email protected]; (ii) contacting us by mail at Comcast Spectacor, L.P., 3601 South Broad Street, Philadelphia, PA 19148, Attn: Website Administrator; or (iii) following the removal instructions in the communication that you receive.

• Your Choice to Access/Correct/Delete/Modify Your Information. If you wish to access, modify, verify, correct, or delete any of your Personal Information collected through the Platform, you may edit your registered user information or contact us at the above address or email. In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the Platforms. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. It may not always be possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.

• Cookies. To learn how you may be able to reduce the number of cookies you receive from us, or delete cookies that have already been installed in your web browser’s cookie folder by us, please refer to your web browser’s help menu or other instructions related to your web browser. If you do disable or opt out of receiving cookies from us, please be aware that some features and services on the Platform may not work properly because we may not be able to recognize and associate you with your account(s). You can also learn more about cookies by visiting which includes additional useful information on cookies and how to block cookies using different types of web browsers.

• Location-Based Services. If you do not want the Platform to use your specific location-based information, please refrain from using a location-based service, click “DON’T ALLOW” (or a similar response) when your mobile Device requests your location-based information, or turn off of the Platform’s access to your location-based information through the settings on your mobile Device. You understand, however, that if you turn off the Platform’s location-based services, you may not have access to all features of the Platform.

• “Do Not Track” Signals. Please note that while you may have the opportunity to opt-out of targeted advertising and you may be able to control the use of cookies through your web browser as described above, some web browsers may also give you the ability to enable a “do not track” setting. This setting sends a special signal to the websites you encounter while web browsing. Because there currently is no industry standard concerning what, if anything, websites should do when they receive such signals, Comcast Spectacor currently does not take action in response to these signals. If and when a final standard is established and accepted, we will reassess how to respond to these signals. For more information about “do not track,” visit

5. Targeted Advertising
We may use third party ad network providers to help present ads on the Platforms, as well as other service providers to evaluate and provide us with information about the use of the Platforms and viewing of our content. Such providers may place and access cookies, pixel tags, or similar technologies on your Device to serve you ads or other content personalized to your interests which they infer from your browsing on the Platform and other sites you have visited. In doing so, the provider collects or has access to Non-Personal Information such as your Usage Information. The use of cookies, pixel tags, or similar technologies by these providers is subject to their own privacy policies, not ours.

If you do not want to receive the benefits of targeted advertising, you may opt out of some network advertising programs that use your information by visiting: (i) for U.S. residents, the NAI Opt-Out page and the DAA Opt-Out Page; and (ii) for Canadian residents, the DAAC Opt-Out Page. Please note that even if you choose to remove your information (opt-out), you will still see advertisements while you’re browsing online, including advertisements that are relevant to the content of the webpage or application page on which they are displayed and advertisements that are relevant to your current location (for more information regarding controlling location-based services, please see the section above on “Your Choices”). However, the advertisements you see may be less relevant to you and your interests. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page and the DAA Opt-Out Page each provide a tool that identifies its member/participating companies that have cookies on your browser and provides a mechanism to opt out of receiving cookies from those companies. Please note that if you opt-out of targeted advertising, we may still track your visits to the Platforms for our own analytics, operations and security purposes.

6. Data Security
We have adopted security procedures to help protect against loss, misuse, and unauthorized access to the information we collect and receive. Please note that no data transmission or storage can be guaranteed to be 100% secure. As a result, while we strive to protect the information we maintain, we cannot guarantee or warrant the security of any information you disclose or transmit to our Platform and cannot be responsible for the theft, destruction, or inadvertent disclosure of information.

You are responsible for maintaining the confidentiality of your account password and for any access to or use of the Platform using your password, whether or not authorized by you. Please notify us immediately of any unauthorized use of your password or account or any other breach of security.

7. Children’s Privacy
Our Platform is directed to a general audience. Our Platform does not knowingly collect, use, or disclose personal information from children under the age of 13. If you are under 13 years of age, please do not submit any personal information through our Platform.

8. Links to Third Party Sites and Services
The Platform may contain links to other websites or online services that are operated and maintained by third parties and that are not under the control of or maintained by Comcast Spectacor. Such links do not constitute an endorsement by Comcast Spectacor of those other websites, the content displayed therein, or the persons or entities associated therewith. This Privacy Policy does not apply to this third-party content. We encourage you to review the privacy policies of these third-party websites or services.

9. Transferring Your Information
Comcast Spectacor is based in the United States, and, regardless of where you use our Platform or otherwise provide information to us, the information may be transferred to and maintained on servers located in the U.S. Under United States law, your information may be subject to access requests from governments, courts, or law enforcement in the United States.

We may also from time to time transfer your information to other countries and make it accessible to any of our affiliates and third-party service providers internationally. Please note that some countries do not afford the same legal protection to personal information as you might enjoy in your country of residence.

By using our Platform and providing your information to us, you understand and agree that your information may be sent to other countries including those which do not provide an equivalent level of information protection as the laws in your country of residence.

10. Privacy Policy Updates
We may modify this Privacy Policy at any time by posting revisions to the Platform and revising the effective on this policy date, or by providing other appropriate notice. We encourage you to periodically review this statement to be informed of how we are protecting your Personal Information.

11. Contact Us
If you have any comments or questions, you may send an e-mail to our Legal Department at [email protected] or write to us at: Comcast Spectacor, L.P., 3601 South Broad Street, Philadelphia, PA 19148, Attn: Legal Department.



What information we collect from you

For the purposes of operating the Sites we may collect various types of information from you, including: “contact information” (i.e. information that could be used to contact you such as your name, postal address, phone number and email address as well as your computer’s unique IP address); “financial information” (i.e., passwords, credit card numbers and financial institution account numbers); and “demographic information” (e.g., postal code, hometown, income, gender, interests, purchase history information, posting and sales information and age). We may request demographic information for purposes such as registration for newsletters, contests and auctions, and for participation in other interactive online activities. We also may use this information to better understand your needs and preferences and to recommend particular products and services that may meet your needs

What is “personal information”?

“Personal information” is information about an identifiable individual and includes name, address or telephone number.

Collection and use of your personal information what do we use it for?

We collect and use your personal information only by lawful and fair means. The purposes for which we collect personal information will be limited to those related to our business and to those a reasonable person would consider appropriate. In particular, we will never sell, lease, or trade personal information to third parties without your express consent. However, some cases the purposes will be implied. For example, when you sign up to be a Core Insider, you implicitly consent to our use of your personal information for the purpose of delivering this service to you.


Consent for the collection, use and disclosure of personal information may be obtained orally, or in writing and may be expressly given or implied. In determining how we obtain your consent, we take into account the sensitivity of the personal information to be collected, used or disclosed. Where the information is not sensitive, your consent may be implied at the time of collection unless you inform us otherwise. For example, when you fill out a ballot for a contest, you imply consent to our use of your personal information to administer the contest. Similarly when you purchase tickets, you provide implied consent to our processing your purchase and including you in any direct marketing activity we undertake concerning the Core Entertainment news and events, unless you specifically advise otherwise. If you advise us that you no longer wish to receive information about these matters, we will not send you any further material.

In addition, when you subscribe for tickets to an event relating to one of the Event Providers, you implicitly consent to the use of your personal information by such Event Provider in accordance with and in compliance with its respective privacy policy.

How you can withdraw your consent

You can withdraw your consent for the use of your personal information at any time contact our Privacy Officer at the address or telephone number listed below or through the feedback form on our website, subject to legal restrictions and upon reasonable notice to us. However, not allowing us to use this information about you may mean that we may not be able to provide you with certain products and services. We will seek your consent at the time your personal information is collected. Where we want to use your personal information for a purpose not previously identified, we will seek your consent prior to such new use of your personal information.


We do not disclose your personal information to any third party to enable them to market their products and services to you without first obtaining your express consent.
We may transfer certain personal information to third parties solely for the purpose of administering, processing, or fulfilling an order or service you have requested on our behalf, such as mailing houses, contest administration, etc. We will insist that any such third parties maintain the confidentiality of the personal information we provide to them and implement appropriate safeguards to prevent its unauthorized disclosure.

Where you have given us your explicit consent to do so, we may provide non-sensitive personal information (such as name, address and other contact information) to our corporate sponsors and advertisers so that they might send you offers and information relating to those products and services that may be of interest to you. We will ensure that any such third party maintain the same high standards regarding the protection of your personal information as set out in this privacy policy and that their use of such information b limited only to the purposes which you have consented to.

We reserve the right to co-operate with local, provincial, national and international authorities in investigations of improper or unlawful activities and this may require the disclosure of personal information. We may also report to other organizations about improper or unlawful user activities on the Sites and this reporting may include disclosure of personal information relating to those individuals conducting such improper or unlawful activities.

How do we protect your personal information?

We take all reasonable precautions to ensure that your personal information is kept from loss, unauthorized access, modification, or disclosure, and to limit access to your personal information to those employees who may need it for use in accordance with our Privacy Policy. The Sites employ security measures to protect against the loss, misuse and alteration of the information we receive from you. Where applicable we use secure socket layer (SSL) technology to maintain the security of commerce transactions. We also encrypt your contact information and financial information as it travels over the Internet and we store your financial information on our servers in encrypted form. Your information may be transferred to and maintained in whole or in part on computer networks which may be located outside of the province, country or other governmental jurisdiction in which you reside, and may be stored on equipment or in facilities leased or licensed from third parties.

How long do you keep My Personal Information?

We keep your personal information as long as is reasonably necessary or as may be required by law, whichever period is longer.

Information Request from Children

We take our responsibilities to our younger visitors seriously. In addition to the steps outlined in this policy to safeguard the privacy and integrity of personal information, in general, we do not knowingly collect personal information from children under 13 via the Sites.

From time to time, we may post information on our site about other promotions, contests or games that are open to children but that require personal information to participate. For these contests, children will be required to print a paper entry form from the website and have their parents sign and mail or fax the form to us. Children are not permitted to provide personal information on the website or to enter these contests online.

If, at any time, a parent withdraws his or her consent to our use or maintenance of personal information collected from his or her child, we will promptly remove such information from our database.

Access to Your Personal Information

You may ask for access to any personal information we hold about you. We will respond to your request within 30 days. There is no cost for reasonable requests unless you require copies of records. We may not be able to provide you with access to your personal information where denial of access is required or permitted by law, the information cannot be separated from the records of others, cannot be disclosed for reasons of security or confidentiality, or is protected by legal privilege. If we deny your request for access to, or refuse a request to correct, information, we shall explain the reasons for the denial/refusal.

If you have a complaint

If you have a complaint related to this privacy code or any of our procedures, contact us. If we are not able to resolve your concern, or if you have any other concern about our Privacy Code, you may contact the Office of the Privacy Commissioner of Canada.

For more information regarding the Core Entertainment Privacy Code, please contact:

Core Entertainment
10 MacNab Street South
Hamilton, ON
L8P 4Y3
Phone 905-546-3100